Micha lectures on Net Promoter Score at eBoost Consulting's Executive Education course.
Please subscribe to our YouTube channel! http://www.youtube.com/eBoostConsulting We've got five playlists up and a lot more videos to come. For a month at least when this trial runs out and we'll evaluate the cost. Until then, enjoy!
BTW, "McLovin" is Micha's nickname that Alpha Delta bestowed on him. Allison explains it here on the intern blog. Grey's Anatomy has McDreamy. We have McLovin.